Refunds & Cancellations

1. If you booked a tour, rental or charter

Your booking is with the operator, not with Turbo Bookings. The operator is an independent business. They set their own prices, cancellation windows and refund terms, they take your payment into their own account, and they decide refunds.

Turbo Bookings provides the booking software the operator uses. We do not sell tours, rentals or charters to the public, and we cannot approve or refuse a refund on an operator's behalf.

To request a refund or cancel a booking, contact the operator directly. Their contact details are on your booking confirmation email and on the website you booked through. The cancellation terms that apply to you are the ones you agreed to at checkout.

If you cannot reach an operator at all, email us at selmen@turbobookings.net and we will help you make contact. We still cannot issue the refund ourselves.

Platform fees on a refunded booking

Where a booking carried a Turbo Bookings platform fee and the operator refunds that booking, the platform fee is returned as part of the refund. You are not charged a fee for a booking that did not happen.

2. If you are an operator paying for the platform

Your monthly platform subscription is billed in advance and is non-refundable, including for partial months. You can cancel at any time and your subscription then runs to the end of the period already paid for.

We do not charge a cancellation penalty, and we do not hold your domain, your customer data or your booking history. On request we will export your data and hand over your domain.

If we get it wrong

If we bill you in error — a duplicate charge, a charge after cancellation, or the wrong amount — tell us and we will refund it. That is a mistake to correct, not a policy exception.

3. Card processing

Card payments are processed by Stripe. Stripe's own processing fees are charged separately by Stripe under your agreement with them, and are not set or collected by Turbo Bookings.